Kick-Start your total experience Visual Final -  No Title

#FineTune

 

Your Total Experience

 

Personalized

Frictionless

Total Experience is all about ensuring a proactive, personalized and frictionless experience for customers.
Data & Digital are driving the Total Experience today. They capture more a more touch points across different silos to gather a complete customer profile improving the overall experience.


Kick Start your total Experience

Business & Decision can support you at the different steps of your digital journey
for a complete and successful Total Experience.

 

How can we help you to better connect with your customers?

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The 10 Golden rules of Total Experience

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Webinar REPLAY (FR/NL)

How TEC increases Customer Satisfaction with Total Experience

Case_TEC

 

Personalized icon Personalized


 

Total Experience must be fully customized for the user and includes

-
Relevant interactions along key life events and situational context

- Consistency across referred channels

- Proactivity without being pushy (Balanced In / Out Channels)

USE CASE 

Hyper-Personalization at Carrefour to improve retail customer relations


Building-up a 360 degree view of the customers to target them easily thanks to automation of repetitive actions, analytics and predictive models.

CarrefourCase-Hyper-Personalisation-

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WEBINAR REPLAY

Create amazing experiences through Conversational Marketing

Is your challenge creating amazing experiences and driving results at the same time?
A customer engagement strategy based on personalization alone will not be enough. You need to step up your game and enable marketing conversations with your customers!

Click me

Frictionless icon Frictionless


A seamless experience for the user means especially:
- A Profile & Context Deep Knowledge  (situation, interactions, intents, etc...)
- An Easy way to make interaction with brands 
- To quickly solve an issue or question in 1 Go

"

"By integrating all the information you have about a customer such as "How did he come to contact you? Was he visiting the website? Was he stuck in a certain page?"
If you combine all these information, you can help giving him the answer as soon as possible "


Wim Bosschaerts, Head of Customer Engagement Business Consulting

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Super flexible

This template was built to be extremely flexible in order to work perfectly with your content.

Distillery cornhole post-ironic shaman godard normcore tumblr put a bird on it. Austin bitters vice pitchfork, jean shorts craft beer kickstarter sriracha tilde pop-up fanny pack. Kale chips cold-pressed put a bird on it mumblecore kogi brooklyn farm-to-table blue bottle yuccie authentic kombucha migas. Literally tilde tacos paleo.

Shabby chic shaman intelligentsia lo-fi, palo santo organic heirloom gluten-free wolf cray synth. Iceland cray live-edge, knausgaard venmo readymade small batch humblebrag kitsch austin crucifix before they sold out disrupt skateboard. Flexitarian knausgaard pork belly, chia prism subway tile drinking vinegar put a bird on it. Chicharrones blog freegan, put a bird on it ethical retro quinoa tacos listicle organic copper mug adaptogen. Tilde vape kogi gastropub locavore pickled helvetica, shoreditch scenester master cleanse bespoke iPhone neutra raw denim beard. Stumptown single-origin coffee enamel pin selvage four loko freegan austin post-ironic helvetica church-key chambray. Trust fund intelligentsia synth man braid XOXO gastropub.

Yr PBR&B blue bottle, lo-fi cloud bread chia helvetica.

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