#FineTune

Your Total Experience

Total Experience is all about ensuring a proactive, personalized and frictionless experience for customers.
Data & Digital are driving the Total Experience today. They capture more a more touch points across different silos to gather a complete customer profile improving the overall experience.

Kick Start your total Experience

Business & Decision can support you at the different steps of your digital journey
for a complete and successful Total Experience.

LUNCH WEBINAR

The Value of Data Centricity

The importance of thinking & building your data strategy has never been greater in the era of Big Data, where up to 87% of corporate data is not being fully exploited. So how can you become a data-centric company and put data at the heart of your business strategy?

Our experts in Data Governance, Data Intelligence & Customer Experience will provide insights on the methodology to implement an effective & sustainable Data approach that benefits to the company's strategy. This is done by applying Simon Sinek's "Golden Circle" principle.

How can we help you to better connect with your customers?

BLOG

The 10 Golden rules of Total Experience

Webinar REPLAY (FR/NL)

How TEC increases Customer Satisfaction with Total Experience

Personalized

Total Experience must be fully customized for the user and includes

- Relevant interactions along key life events and situational context

- Consistency across referred channels

- Proactivity without being pushy (Balanced In / Out Channels)

USE CASE

Hyper-Personalization at Carrefour to improve retail customer relations

Building-up a 360 degree view of the customers to target them easily thanks to automation of repetitive actions, analytics and predictive models.

CarrefourCase-Hyper-Personalisation-

WEBINAR REPLAY

Create amazing experiences through Conversational Marketing

Is your challenge creating amazing experiences and driving results at the same time?
A customer engagement strategy based on personalization alone will not be enough. You need to step up your game and enable marketing conversations with your customers!

Frictionless

A seamless experience for the user means especially:

- A Profile & Context Deep Knowledge (situation, interactions, intents, etc...)

- An Easy way to make interaction with brands

- To quickly solve an issue or question in 1 Go

PODCAST

Is Human Contact Luxury?

Business & Decision Expert Podcast · EP1: Is human contact luxury?

"By integrating all the information you have about a customer such as "How did he come to contact you? Was he visiting the website? Was he stuck in a certain page?"
If you combine all these information, you can help giving him the answer as soon as possible ".

Wim Bosschaerts, Head of Customer Engagement Business Consulting

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This template was built to be extremely flexible in order to work perfectly with your content.

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